SUMMARY

At Citrix, I led a redesign of GoToMeeting, with the goal of making the product more modern, simple, and intuitive. This was a key business priority, and we were working within tight timelines. We carefully managed scope while ensuring that the new design improved usability. We also devised a release strategy that effectively managed change aversion. The result was a positive impact to net promoter score and higher user sentiment.

ROLE

Sr. User Experience Manager
Design Leadership & Strategy